Shipping & Returns

Last updated: 22 August 2026

Delivery coverage and charges

We deliver within Egypt. The checkout calculates delivery from the selected governorate. Current charges and the estimated 2-5 business day window are shown before you place the order. Delivery timing starts after stock and order confirmation.

Receiving your order

Please inspect the shipment on arrival. Report visible transport damage, missing items, or an incorrect product promptly and keep the invoice, packaging, and photographs where relevant.

Returns

You may request exchange or return within 14 days of receiving an eligible product, subject to applicable Egyptian consumer protection rules and statutory exceptions. The product should remain in its original condition with accessories, documents, and packaging.

Defective or non-conforming products

Requests concerning a defective or non-conforming product may be made within 30 days of receipt, in addition to any applicable manufacturer warranty or stronger legal right.

Exceptions

Returns may be unavailable where the product has been installed, commissioned, configured, altered, damaged after delivery, or cannot be restored to its original condition, and for custom or special-order products where an applicable legal exception permits it. Statutory rights remain unaffected.

How to request a return

Contact EnergyX with your order reference, invoice, reason, and product photographs. Do not send equipment before receiving return instructions. After inspection, we will confirm the available replacement, refund, warranty, or support route.